Important Customer Informations

Prices and shipping and handling costs

The prices are including the legal purchase tax. The costs for shipping and handling are depending on the amount of the ordered goods and on the type of dispatch, they will be revealed before you make your binding purchase.

Shipping and Handling costs in detail
Deutsche Post: 8,00 € respectively over 50,00 € order value free of shipping costs
Express shipping: 12,00 €

Contract conclusion
The presentation of the products in the online shop is not a legal binding offer, but a non-binding online catalog. After entering your personal data and by clicking the button "submit order" in the following step of the order process you release a binding order of the in the shopping cart included goods. The confirmation of the receiving of your order will follow directly after sending the order. The sale contract will be accomplished with our delivery confirmation or the delivery of the goods. If you do not receive a deliviery confirmation or the goods delivered within 2 weeks you are not bounded to your order anymore.

Wording of the contract

The wording of the contract will be saved. You can always view the conditions of use on this site and store them on your computer. The exact order data as well as the conditions of use you will also receive per email.

Delivery
The estimated delivery time you will find in the product description. If there are no informations, the delivery will be within 30 days from order processing.

Guarantee
The guarantee is funded by legal ordinance. Informations about possible additional manufacturer warranty you will find in the product documentation.

You will reach our customer service team on business days from 9:00h to 18:00h by telephone: +49 89 141 92 10 or email info@tungstenshop.de.